The Montfort Group

Cancellation Policy

Effective January 1, 2021

It is likely, if you are in counseling long enough, at some point you might forget about an appointment, or something will come up in your schedule that will result in you missing an appointment. Maybe you’ll need to work late. Maybe you’ll get a sudden onset of the flu. Maybe your kids will have doctor appointments, or your car will break down, or something unavoidable will come up.

We are not upset with clients when they miss an appointment. We know that’s life. In return, our clients understand that scheduling an appointment with one of us is like buying tickets to an event. If you miss the event, it doesn’t matter why you missed it, or even if it was your first time, you can’t turn in your tickets for a refund.

Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. We reserve a full hour or more of our time for the session and clinical notes. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a clinical emergency.

Clients can cancel or reschedule an appointment anytime, if they provide 48 hours notice. If you cancel an appointment with less than 48 hours notice, or fail to show up, you will be charged your therapist’s current full rate for the appointment. Generally, third-party payers (i.e. health insurance) will not reimburse for missed appointments. Missed appointments are so noted on the bill.

For your convenience, our clients are always welcome to keep their appointment time and change from an in-person appointment to a virtual appointment through Telehealth to avoid a cancellation fee. In order to cancel or change your appointment location, please contact our office by email or phone.

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