Cancellation Policy
The Value of Dedicated Time
At The Montfort Group, we value your time and prioritize creating a space dedicated to your growth and well-being. In return, we also ask that you value the time we reserve exclusively for you. Your therapy session isn’t just an hour on the calendar—it’s a carefully prepared opportunity for meaningful work.
Life Happens
It is likely, if you are in counseling long enough, at some point you might forget about an appointment, or something will come up in your schedule that will result in you missing an appointment. Maybe you’ll need to work late. Maybe you’ll get a sudden onset of the flu. Maybe your kids will have doctor appointments, or your car will break down, or something unavoidable will come up.
Our Cancellation Policy
- Appointments can be canceled or rescheduled without penalty with at least 48 hours’ notice.
- If a session is canceled with less than 48 hours’ notice, or if you do not attend, the full session fee will be charged. Most insurance providers do not reimburse for missed appointments.
- To help you avoid cancellation fees, you’re welcome to convert your session from in-person to virtual via Telehealth, providing flexibility for your changing needs.
Behind the Scenes of Your Session
Our therapists dedicate time to preparing for your session, being fully present during it, and thoughtfully documenting it afterward. When an appointment is missed or canceled without enough notice, it’s more than a missed session; it’s time we could have offered to someone on our waiting list, a client experiencing an urgent need, or another person in our care.
By honoring this policy, you help us provide consistent, high-quality care for everyone we serve. If you need to adjust or cancel your appointment, please contact us by phone or email. We’re here to work with you to make the most of our time together.
